stubhub refund policy

Tax Help Is Here: Quick Answers to Your Burning Tax Questions for 2023. McMillan is asking the court to prohibit StubHub from issuing coupons worth 120% of the purchase price in lieu of refunds and to order the company to reinstate its pre-March 20 refund policy. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Their customer service number is 8667882482. Exclusive news, data and analytics for financial market professionals, Class Actions & Multi-District Litigation, Law firms and corporate law departments find strategic partners in ALSPs, US regulation after SVBs collapse: What regulators can do and where Congress needs to act, Ransomware & crypto: The growing compliance challenge, Insights in Action: Corporate law departments find their outside firms innovation lagging, but there may be little incentive to change, Hodges v. Comcast Cable Communications LLC, American Airlines pilots authorize a strike mandate, As oil output peaks, US Gulf of Mexico makes room for carbon capture, Hollywood writers, studios talk as midnight strike deadline looms. Stubhub does not accept returns. But the circuit court has tightened the definition of a public injunction. Gilliam agreed in Mondays ruling. Screen for heightened risk individual and entities globally to help uncover hidden risks in business relationships and human networks. StubHub to refund canceled events after pandemic complaints Have you made a mistake by purchasing an excessive number of tickets? The family was offered a full refund including a $200 voucher for their next ticket purchase but are out the hotel money and the family still doesn't know what happened to their original tickets and are beyond frustrated. StubHub refund ruling highlights Calif. precedent companies despise Required fields are marked *. They're upset StubHub is refusing. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; The StubHub Refund Policy ensures that customers can receive a refund within certain conditions, such as if an event is canceled or rescheduled, if tickets are unauthenticated, or if your purchase is eligible for a FanProtect Guarantee refund. Your email address will not be published. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. StubHub itself admitted no wrongdoing in the settlement. *It should also be noted that on StubHub's own forum, I noticed two other posts about refunds taking longer than 120 days, but those were both quickly deleted. Before purchasing tickets, carefully review your event and seat selection. Seller should not have contacted you that is against Stubhub policy. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Help us improve this article with your feedback. On that front, things played out almost laughably on Saturday. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. You can get a refund from StubHub by calling their customer service line. StubHubs arguments to Gilliam echoed assertions from lots of other corporate defendants over the last few years. Browse an unrivalled portfolio of real-time and historical market data and insights from worldwide sources and experts. StubHub has the final decision on whether or not you will receive a refund. For more information, please see our I told you last week that the court is also delaying without explanation a conference on a petition to review California precedent allowing plaintiffs to evade arbitration of claims under the states Private Attorney General Act. Build the strongest argument relying on authoritative content, attorney-editor expertise, and industry defining technology. The class complaint sought a public injunction to require StubHub to honor the full cash refund policy or to conduct an advertising campaign to notify consumers that it is not actually promising full refunds to all customers. Top 868 StubHub Reviews - ConsumerAffairs Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Fast Auto told the justices that in the wake of McGill, California courts have adopted such a loose definition for a public injunction that hundreds of companies are now facing non-arbitrable claims, subverting the whole point of their mandatory arbitration agreements with consumers. Refund ? : r/stubhub - Reddit Call us during our business hours. 2023 The Hollywood Reporter, LLC. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers . Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. 100 % Guarantee my ass. Depending on where you live and how you got the tickets, you may be due a cash refund. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. Did StubHub's changed ticket refund policy violate Mass. law?

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