stonewater complaints email address

Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. ^Jade, Been in our flat for 13 years recently we have had younger people move into them even though the complex is for older people we now get threatened in our laundry room by an individual who thinks he should use the machine before anyone else because he works we are afraid to go in there in case he comes along is this the way to live i dont think anyone cares he called an elderly man a c--t yesterday it wont belong before the abuse turns to violence. We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. Have recently written recorded delivery letter explaining our problems with photo CD addressed to The CEO Stonewater. Amazing employee. Im really great full and massive thank you for you both. To find more licensing information for your state, visit our. My first ever home and Ive received nothing but help from stonewater, very friendly and helpful staff. An 80 year lady with a partner with early onset dementia, and you think this is acceptable Stonewater? Hi Sarah. Could not have gone better. . Im sure if it was your family he would have been gone months ago, or moved to a ground floor property where he cant annoy people! Gail Walker of Stonewater always responds to my questions and is always there to help. Acknowledge your complaint within 2 working days from when the complaint is received; Provide a formal response within 10 working days from when the complaint is received; Accept where we get things wrong, put it right and learn from our mistakes. Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Modern slavery and human trafficking statement, All rights reserved. The only time stonewater will contact you is if you don't pay your rent ironic hey? I ask him if he was vaccinated and he said no, he didn't know what was in it and wasn't going to be vaccinated. Been going on for months.Just had her on the phone in tears. Embracing a more traditional notion of Home, Stonewater offers three exceptional floor plans prioritizing modern and open interiors synonymous with Blue Heron's award-winning design. For general enquiries you can contact Inside Housing at: Suite 6.04, Exchange Tower, 1 Harbour Exchange Square, London, E14 9GE Tel: 0207 772 8300 Give us a call, or request a free quote today. Phone Number: (972) 984-7663 Edit. In a few weeks a man came by to fix the mold. We offer a wide variety of financing options and stand behind our services with a variety of warranties. Stonewater Limited (202000534) - Housing Ombudsman Copyright Stonewater. I have never been behind on any rent payments.Answer to stonewater reply.No the problem with allocated parking space has not been resolved, but your repairs company has contacted me concerning a broken gate. Shared owners have had a bad deal at this scheme for many years and do not benefit from any care or attention from Stonewater yet they take service charges and rent without being answerable for terrible management. Please bear with me. Stonewater continue to put the rent up but do not improve services. Stonewater Contractors | TX | Read Reviews + Get a Free Bid - BuildZoom xref Find out how to make a complaint and how we will deal with your complaint. Firstly I went over 6 weeks with no hot water and heating. Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. First gas leak, then water leak which is still on going now. Enter a zip code and get matched to businesses near you. ;ZE/?G)AHorRw=l >uN$ooSv1P2X9VaGF="GWOL4I>X4s!""aBURXJLRa\^K*/ -k|?%&QN]%7}4@go+ibU;Q`. Replies to negative reviews in < 24 hours. Although the government has lifted all Covid restrictions that affect the way we work in your homes, were still committed to keeping our customers and colleagues safe. !Thank you soooo much for helping me get on my feet with things I needed for my property. Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review. I climbed into the attic and discovered that the Stonewater employees has connected the 2-bathroom vent ducts together. 0000005570 00000 n If you've made a complaint to us and are not happy with the outcome, you can contact the Housing Ombudsman Service after you receive our final response. 0000008594 00000 n 0 If you are willing to provide us with more information regarding the circumstances of the situation, we would be happy to review the matter and try to resolve any outstanding issues.Thank you again for your feedback, and we wish you and your family all the best in your new housing arrangements. I had asked them to not drop bundles of singles from a worker's shoulder onto the roof. Read Customer Service Reviews of www.stonewater.org - Trustpilot You can make a complaint in any of the following ways: This form will not work unless you enable cookies. He came bake later and fixed the dryer vent and left. Stonewater Roofing | Complaints | Better Business Bureau Profile Excellent and helpful team who are polite and cheery, Thanks Renee - we do our best and we're glad to hear such lovely feedback :), My first home with Stonewater and Im so happy with this decision. My mum also has suffered as I'm get carer and I'm unable to get out and look after her. This year I've had nothing but issues with my boiler. Thanks for sharing :) ~ Matt, Disgusting our rubbish left outside the front doors as not taken by Waze ??? If your home is under 12 months old, find out about how to report any defects and other useful information here. About Stonewater Contact us Customer login Your home Supporting you Get involved Policies Privacy Policies These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Hi Kathleen, I'm really sorry to hear that you've been going through a tough time. !, and don't listen to us good tenants on most things.SHAME ON YOU STONEWATER !!!!!! This will surely increase the credibility of your complaint. Stonewater Reviews | Read Customer Service Reviews of www.stonewater Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We just want them to buy back our share of the house so that we can find a place to call home.this is their motto if you phone and are kept hanging on for sometime 30-40 minutes and then they state that they will respond in X daysand so the problems start again. Love my home, but very stressful company to deal with when it comes to repairs, waiting 3 half months for an allocated parking space to be repainted, we constantly have other people using our parking space,which leaves us with no where to park. We class her as our friend, as she is so helpful, kind and considerate and cheerful. STONEWATER, INC. Company Number 0800052978 Other Identifiers US Federal CAGE number: 4D6D3 Status In Existence Incorporation Date 7 February 2002 (about 21 years ago) Company Type Domestic For-Profit Corporation Jurisdiction Texas (US) Registered Address 502 20TH ST GALVESTON 77550 TX USA Alternative Names Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. I told him that I had had it, but my wife did not get it, but she is taking Chemo treatments for cancer. 0000003570 00000 n 0000092214 00000 n I let Stonewater know what I had observed, and they sent a 2 man crew out the next day to fix these problems. I would recommend Stonewater and will be telling everyone about my experience with them. To view these, please download a copy from the links below. [redacted] ***, Stonewater's representative, was a pleasure to work with and made getting my new roof on . I'm glad you had a great experience with Jo in starting your tenancy. 0000008059 00000 n On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. It took years to have a dangerous wall sorted out. She has been kind and supportive all the way through and very understanding. I sent an email to Stonewater this year, but never received a response. Thanks for your lovely feedback! These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. The team member at Stonewater called Tracey Leatherland helped my family and I apply for the Longleigh grant. That housing provider was shocked at the rise and called it '' unneccesary.'' We'll be happy to hear from you. Anyone can write a Trustpilot review. By doing this, our aim is to deliver great customer experience as often as possible. She is a very special person in our lives. Hello Mr Voysey. They sent 2 managers out, and they agreed it was too hot and that the ridge vents were not working as they should. They talked about the heat in the attic, and said maybe I needed a power vent, but denied any of the responsibly. I told him this is not acceptable. All the family can say is ' shame on you Stonewater.'' Yes, Stonewater Inc offers free project estimates. All rights reserved. I must be a worry to have an active leak in her home. Stonewater Inc 4.9 (3) Verified Reviews About Contact Reviews Founded 1989 With Angi since August 2010 Also d/b/a - Kitchens & Baths Unlimited. Thank you for getting in touch. Krissy was fantastic and was able to chase up the application at every point. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. COMPLAINT 202000534 Stonewater Limited 22 October 2021 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. 2023 Trustpilot, Inc. All rights reserved. I can see that it you have been trying multiple times to have your problems heard and resolved. Stonewater is an extremely diverse company at all levels. A few days later I received a call from a man that said Stonewater had given him my number to call about making the repairs. GB. We also ensure all reviews are published without moderation. That's great to hear! We use dedicated people and clever technology to safeguard our platform. Tracey has been a great help. StoneWater Roofing Reviews, Complaints, Customer Service - Revdex.com We plough our surplus into building new homes, improving our existing housing stock and investing in customer services.

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