audley travel complaints

He was ever patient, kind, thoughtful, and always willing to listen to any concerns we might have. We are delighted to hear how well Ewan looked after you, and it sounds like you had a fabulous time exploring LA & SF - we'll make sure your kind comments are shared with Ewan, his leadership team and our partners in the US.Best wishesAudley Travel. Find out more about our approach to Sustainable Travel. We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. This was two days wasted of a twelve day trip. *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. Andria C, Italy Specialist | Audley Travel I fell in love with Italy when my husband and I backpacked our way through central Italy. We ended up with 15 minutes at the end of the day versus 2 hours in the early part of the day and a distant walk by ********** versus going to **********. We are delighted to hear how well Annie organized everything for you!We'll make sure your kind comments are shared with Annie and her leadership teams. (See notes){From *****- in acknowledgement of the situation and validating why you feel that your room is not exactly like the renderings provided, we would like to refund you the cost of the upgrade that you paid for this suite, which is $372 per person}{From ***** - You had paid an additional $740 per person to upgrade to the Presidential Suite on the ***************. Our trip could not have gone more smoothly! We had a wonderful trip! Having done similar holidays to Peru and Costa Rica with other companies I had an expectation and it is clear to me that Audley are setting the industry gold standard and go over and above to make sure every detail is taken care of. As a result, I would consider using them again in the future. It . This was an expensive trip for what I received. The advice given was excellent in terms of time of year to visit, locations and what to do. Audley Travel and COVID. 73% of employees would recommend working at Audley Travel to a friend and 58% have a positive outlook for the business. Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. Both associates I dealt with were fantastic at their jobs. and will make sure your feedback is shared with Nick and his team.Best wishesAudley Travel. More information, including Brands Sold, Products Sold, Month in Operation, Provides Delivery, Pet Friendly and more. {*My wife and I used Enchanting Travel Services to go on Safari with 6 friends for 2 and weeks covering more than one country and a multitude of experiences, guides and accommodations that were extraordinary. We started our adventure in Cape Town, then made our way through the wine country (Stellenbosch and Franschhoek), and on to Swellendam, Oudtshoorn, Knysna, Plettenberg Bay, and finished off the southern itinerary on safari in East Cape. The accommodation was first class, very clean and in good locations. Not the back of building. ****** knew we were here for the view and asked the hotel to switch us. I cant tell you how much we enjoyed every minute, Not one hiccup. Audley Travel were amazing and honoured our booking at the original price. 4 days ago. Dear Mr TarantThank you for taking the time to graciously update your review. Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations before finally arranging an itinerary that turned out to be perfect. They do not actually verify accommodations and arrangements and leave them up to local contractors to deal with. Another broken promise and bad experience. This was the first time I have used Audley and I will definitely be booking with them again. Emily was brilliant at listening to the kind of trip we would like, answered all our questions by drawing on her in-depth knowledge and personal experience, and has put together the perfect itinerary for us. 2023 Trustpilot A/S. His knowledge of Australia and experience booking past trips there was a big advantage for us. The place was Awful. We met other Audley travellers who were equally delighted with their trips. from the word go she was helpful, kind, super organised and knew what and where she was talking about. Verification can help ensure real people write reviews about real companies. I suppose after getting $10k from you and us having no recourse they don't really care to follow-through or to ensure that we have a positive experience on our trip. a lovely friendly manner too. We were told that a refund of $402 will be made to the card used to pay the final balance and this was not completed either.11)From ******** neither the driver who took us to the airport nor the young lady who escorted us at the airport contacted us at any time. We could not have put this together without Tamatha's knowledge and help. He was a great support , and his in-depth knowledge from personal experience of the country gave us such confidence in his ideas. Consumers should be aware that travel insurance will not refund your money in the event an airline or tour operator offers credit for flights, hotels, tour plans, etc. The holiday was originally planned for 2019 but with Covid restrictions we had to delay our departure. The Itinerary was Huge for twelve days. We have just returned from a First Class holiday to Vietnam organised by Audley Travel. We are so pleased to hear you enjoyed each and every element of your trip and would like to thank you for recommending us to your friends . She went above and beyond to stay within our budget, walk me through all of the must-visit areas, give handy tips for travel and more! I would highly recommend going with someone else who can make the logistics clear and easy to use. Unfortunately, that is not the Audley way. Having just been invited to a wedding in Japan and never having visited the country before, we thought we could do no better than contact Audley to help us plan a holiday there around the wedding. This was a very nice hotel but absolutely did not accomplish what we wanted. Having never been overseas before the services provided by Audley Travel were essential to us having such a successful trip. Dear SandraThank you for sharing your wonderful experience with Audley Travel and for letting us know how much you enjoyed your trip to Laos, Vietnam, and Phu Quoc Island. As a point of information, both my husband and I are PhDs and we are comfortable dealing with complex information. You pay them to provide you with great experiences. What are we paying Audley for? That barely reimburses us for the extra money we paid for a private tour of the pyramids we did not get. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Nothing was too much trouble and, like Mark, all the representatives went the extra mile to ensure our trip was successful. Flawless planning and execution of our Japan trip by absolute seasoned pro Laura Liszewski. He forced us to go into at least six shops in that village alone telling us to buy something. Thanks to Audley Travel and especially Samantha, a true caring and expert professional. Nothing was overlooked. Extensive knowledge of the Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations First Holiday with Audley to South America Hi ZenaThank you for taking the time to share your great feedback with us. All the arrangements were super and we look forward to a future trip with Audley. We're thrilled to hear how well your first trip with us went, and we'll make sure Nick and our Peru team hear about it.Here's to many more Audley adventures, and we can't wait to send you on your next exciting trip away!Best wishesAudley Travel. It was full of useless information, but lacking in facts that I needed. 10)We are also owed a refund for the Mehane ******************* tour as well. We look forward to working with you in the future, on your next Audley adventure. We'll make sure your kind comments are shared with Shannon and her leadership teams too. We'll make sure that your kind words reach Mat, his leadership team, and our Malaysian partners.Best wishesAudley Travel. I have shared your comments with Harriet and her manager, it's great to hear Harriet created the perfect trip for you and your family and we look forward to you travelling with us again soon. While there were some issues, everything was either rectified or we were compensated for them. Japan was hit or miss, but Vietnam was great. for me and her team and their partners accomplished it without any hitches whatsoever. We are delighted to hear how well Mat and his team handled everything for you. Join our mailing list to receive the latest updates and travel inspiration, All prices are in USD unless otherwise stated, CST#2117258-40 | Fla. We absorbed the history that painted the cobblestone streets while watching the sunset . Audley Travel - Facebook Audley Travel | Complaints | Better Business Bureau Profile People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We are delighted to hear how well Carter and the team looked after everything for you, and we can't wait to work with you again on your next big Audley adventure!We'll make sure your kind comments are shared with Carter, and our partners in Australia. Hi EmmaA huge thank you for sharing your experience with us! What's a double black badge Yelp Elite to do when she can't use her trusty app/website to organize her, We had an amazing trip organized and executed by the Audley team through out, Tesia, their Japan specialist, put together a wonderful. We put down our deposit and later paid off our trip totally. Great companies such as Tauck Tours offer all inclusive week in ****** ($1072 per day) with tipping for drivers and local guides, lunch and dinner with wine in superb restaurants included. We're delighted to hear how well Emily and Sofya looked after you throughout, and we cannot wait to send you away on your dream Audley adventure once the time comes. Audley failed not only in the arrangements discussed in this letter but as a company that promises to take care of everything for you. It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. Harriet at Audley Travel from our very first conversation listened and understood to perfection what our family was looking for and came up with a very professional exciting and just perfect tailor made itinerary which came up to expectations throughout our tour. He listened carefully to our thoughts and then planned us an excellent trip. Audley Travel | Complaints | Better Business Bureau Profile We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. We did not come to Audley to add to our stress but unfortunately that is what we got. This was the first time I have used Audley and I will definitely be booking with them again. We travelled in comfort, with attentive guides and drivers at every stop. Kathryn, Hi KatherynThank you for taking the time to share your great feedback with us.

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