technical specialist apple job description

We receive extensive training and coaching sessions to get us ready, and if I ever encounter a customers question I cant solve alone, I can always call on a coworker for help. Lamentamos You always meet, and at times exceed, your established performance goals. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Learn more about the E-Verify program (Opens in a new window) . No matter where you start, youll receive the information and guidance you needto succeed in your first role and any that follow. Many locations have immediate openings for these positions. Product specialists monitor all aspects of a product lifestyle, including their long- and short-term development and marketing. per informarci del problema. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialised repairs. Learn more about your EEO rights as an applicant (Opens in a new window) . And those who are interested in sales may move into positions such as sales manager, sales trainer, or sales representative. The annual salary for technical specialists ranges from $73,000 to $106,000 per year. Apple Technical Specialist Interview Questions | Glassdoor Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Learn about inclusion and diversity at Apple. Apples Specialist may also earn certifications to gain additional knowledge about their responsibilities and further their career advancement opportunities. Learn about work at Apple We aren't merely creating products. Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple specialists have a wide range of responsibilities, which can include: Apple specialists salaries vary depending on their level of education, years of experience, and the company size and location. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Apple specialists need the following skills in order to be successful: Technical skills: Technical skills are the ability to understand and apply complex processes and procedures. Carissa took advantage of every opportunity to build her skill set and gain more experience in different roles. Roles include Specialist, Expert, Pro, Operations Expert, Business Expert, and Business Pro. This means that those who want to work in the tech industry will need to be well-versed in programming and other technical skills. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. But I wanted a job that allowed me to interact with people as well. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Do you love how it feels to help others? Aydanos a proteger Glassdoor verificando que eres una persona real. When a customer needs assistance, you quickly assess their situation. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Related: Apple Technical Specialist Interview Questions and Answers. We're creating something magical for the person who uses it. A job as an Apple AtHome Advisor is an opportunity to use your knowledge of Apple products and services to help others. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. This includes knowing the features of the product, how it works and how it can benefit the customer. At other times, you refer customers to support team members who get them up and running again. As businesses become more reliant on technology, they are placing a greater emphasis on security. Technical Support - Careers at Apple Use your own creative talents to inspire customers. Able to work on weekends as needed.. The entire store team benefits from your commitment to providing the best care for customers. Wenn message, please email Proven experience in sales and technology solutions, as well as in developing customer loyalty. As a busy new mother, Arlinda had very specific job criteria in mind. You will be working with customers one-on-one to help them with their Apple products. Learn more about your EEO rights as an applicant (Opens in a new window) . As a friendly voice of Apple, I want them to feel like theyre part of our extended family. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. I want them to know that solving their technical issue means as much to me as it does to them. Programming of application code. Certifications & Licenses: Certifications prove your skills and qualifications to current and potential employers. Ability to work independently: Independent work is a necessary skill for technicians to have. You reassure customers when delivering product diagnoses and potential solutions. You occasionally assist customers by providing advice or a solution on the spot, utilizing . Culver City, CA. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. United States Department of Labor. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. Are you passionate about sharing your knowledge of Apple products? Roles include Creative, Technical Specialist, and Genius. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie 88 Apple Specialist jobs available on Indeed.com. to let us know you're having trouble. Create the online experiences that deliver Apple support to customers throughout the world. Thats what happens when you bring who you are to what you do. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Come eager to listen and learn from your team, your mentors and your customers. Description You're a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Learn more (Opens in a new window) . The process took 3 weeks. Programming of database, filter and batch. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. As a specialist, you may work with a team of software developers, project managers and other specialists to create a new software product. Copyright 2023 Apple Inc. All rights reserved. Apple participates in the E-Verify program in certain locations as required by law. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. Helping people grow in their own direction. The Apple Store culture really promotes growth people here help set you up for success. pour nous faire part du problme. The flexible schedule that worked around her course load was a must-have, and the education expense benefits were a love-to-have. When a customer needs assistance, you quickly assess their situation. Over the years, Ive built great relationships with many of our regular customers. He also considers it a bonus that, while hes teaching others, he picks up new bits of knowledge along the way. Whether its coaching or customized development plans, youll be supported by your team and leadership as you explore yourpotential. You maintain composure and customer focus while troubleshooting and solving issues. The entire store team benefits from your commitment to providing the best care for customers. Apple Jobs for Students - What are the Requirements 2022 - LinkedIn Apple benefits help further the well-being of our employees and their families in meaningful ways. message, contactez-nous l'adresse Some employers may prefer candidates who have completed some college courses. enviando un correo electrnico a Find available AppleCare Business Development roles. Learn more about your EEO rights as an applicant (Opens in a new window) . Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Where personal and professionalvalues meet. Technical Specialist hourly salaries in the United States at Apple - Indeed Serene wanted to work part-time while in college, and the Apple Store offered her that and more. Product knowledge: Specialists need to have a thorough understanding of the products they sell. Find available Apple Store Support roles Learn about Apple Store Technical Support roles AppleCare Business Development Help manage Apple's service and support products, including AppleCare+ and AppleCare Protection Plan. But you also know how to turn mild customer curiosity into intense interest and ownership. I interviewed at Apple (Sydney) in Feb 2023 Interview 15 minute phone call. Roles include Technical Specialist, Genius, Creative, and Creative Pro. Explore some of our roles to see which match yourinterests. United States Department of Labor. Apple specialists work in a variety of settings, including retail stores, corporate offices, and call centers. When a customer needs assistance, you quickly assess their situation. Discover customers needs, then follow up with the right solutions. If I can fix their problem, its like Im helping them get their world back. Youre a communicator first and foremost. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Diversity is becoming increasingly important in the business world as companies strive to create a more inclusive environment. Ive learned so much by exploring different things with my customers. As a Technical Specialist, you assist new owners in getting started and current owners in receiving quick, efficient support, while building strong, positive relationships with Apple. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. On this team, youll share your passion for Apple products and services as you build relationships with customers, partners, or program members. Youre proud to represent Apple, and you exemplify that in all your interactions with customers. Theyre so grateful and that feels really good.. We also take affirmative action to offer employment and advancement opportunities to all applicants. They oversee the implementation, configuration, updating, and maintenance of IT systems and components. Si continas viendo este mensaje, Apple specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Apple participates in the E-Verify program in certain locations as required by law.

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