netgear r7800 5ghz not working

2,4 GHz still looks good. In the wireless settings this time you're looking for channel. I've tried five different firmware versions with the same problem. Ping replies resumed as soon as it reconnected to 2.4GHz. What is the difference between WiFi 6E and WiFi 6? It can't be anything above 153 is a no go, mine is on channel 161, so it's got to be a setting of yours. I've noticed it a number of times, and have found that a hard reset of the router keeps it going for a few days until this starts again. After the reset, you can log in to your modem with the default username and password. I had this problem after upgrading to a new release of the firmware without a reset + manual reconfiguration. Yes Look at the documentation to make sure you're holding the reset button down long enough. Still nothing. If you haven't updated your network adapter driver in a while, that outdated driver could cause issues with accessing your 5 GHz network. Thank you for taking the time to respond. Make sure you're connecting your Wi-Fi adapter to 5 GHz. For more information, see How do I change the wireless channel on my NETGEAR router? We are continuing to monitor the situation to ensure that the best possible service is provided to our customers. Have installed the beta firmware. Try splitting them up between the two channels by choosing the best wireless channel for each device(some devices can't connect to 5 GHz). What is the difference between 2.4 GHz, 5 GHz, and 6 GHz wireless frequencies? If you use a router thats capable of more speed than your Internet connection and you still arent getting the full speed that your ISP provides, you might have one of the following problems: WiFi (wireless) and Ethernet (wired) connection standards evolve over time to support faster data transfer rates. Select a product or category below for specific instructions. people found this helpful in last 30 days. Check your devices specifications to see if it can use the 5 GHz or 6 GHz bands. Unplug the power supply and wait 30 seconds, then plug it back in. For all troubleshooting, Netgear uses the www.routerlogin.net web app. If your computer or laptop is older, it's possible it can't. NETGEAR R7800 Nighthawk X4S Smart WiFi Gaming Router Reviewed I got it working. What is the difference between WiFi 6E and WiFi 6? Is 386.3_2 still the best merlin firmware for RT-AC68U? Higher frequency bands enable faster connections, but they have less range and cannot penetrate solid objects like walls and floors. A lot of modern routers are dual or tri-band, offering 2.4GHz and 5GHz connections. Only happens to 5ghz band. Replace the antenna. Never had an issue with 2.4 GHz. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you can't move the router to a more central location, there are some things you can do. R7800 5ghz stops working! Advanced remote support tools are used to fix issues on any of your devices. New replies are no longer allowed. How do I change the wireless channel on my NETGEAR router? Before I did this, I was always losing my 5GHz. Using an old Ethernet cable in your wired network can handicap the connection speeds of all devices connected through that cable. Powerful. NETGEAR R7800 The R7800 also has another first for NETGEAR and the Wi-Fi industry; its 5 GHz radio supports 160 MHz bandwidth mode. I tried switching it to the 5GHz network. You are using an out of date browser. Ensure you haven't accidentally disabled your Wi-Fi adapter. Try connecting to one of the many other public DNS servers. As you troubleshoot, keep in mind that its normal for your speeds to decrease as your move away from your router, as your WiFi device must switch to lower frequency wireless bands to maintain its connection. I had this problem after upgrading to a new release of the firmware without a reset + manual reconfiguration. Even if your router supports faster speeds over Ethernet or WiFi, it cant exceed your Internet speed. We hope you'll join the conversation by posting to an open topic or starting a new one. Grab it for your phone from the links below. An older device that only has WiFi 4 (Wireless N) and 100 BASE-T Ethernet cannot reach those speeds. If you don't see an option to connect to the 5 GHz network during the step above to connect to the network, your adapter may not have that capability. As I stated, the only way to get 5ghz back is to unplug the router and let it sit for a minute or two. Thoughts? I'm going to add myself to the list of people experiencing this problem. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. Change the Wi-Fi channel. Whatever you are using, try the other - but I don't think this is the reason. NETGEAR offers a variety of ProSUPPORT services that allow you to access NETGEAR's expertise in a way that best meets your needs: To find the model/version number, check the bottom or back panel of your NETGEAR device. Power on your router. Apple's New Rapid Security Response Is a Fast Fix for Device Security, Why Googles New Pixel 7A May Be the Phone Youve Been Waiting For, iOS 17 Could Restrict Some Popular Features Based on Your Location, Smartphone Keyboards Are Awful, But New Tactile Keys Could Change That, Why Beats Are No Longer the Coolest Cans on the Block, Steams Latest Client Beta Teases Performance Boosts and Custom Overlays, Why You Might Love Android Tablets Like OnePlus PadiPads Arent the Only Option, Why Lock Screen Widgets Make Even More Sense On a Big iPadOS 17 Screen, How the Microsoft Antitrust Ruling Could Be a Big Win for Gamers. Move your computer or laptop closer to the router, Make sure your router has the 5 GHz band enabled, connect to your router as an administrator, downloading and installing it from the manufacturer's website. Login to the web app as above in step 2. Consider a WiFi extender or mesh WiFi system. Plug it into the power source and press the power button if it doesn't turn on automatically. Message 6 of 64. I only have a couple of 5 GHz devices and when I go to use them (infrequently) they usually cannot connect to the router. How to best proceed with REMOTE firmware update and reconfig? Pick a different one to the default and see if that helps. Last Updated:03/08/2023 Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests.

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