the seller can't send a return shipping label

. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. edit He's refusing to give me the money first to ship it back. Thanks,pjcdn2005. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). Seller can't send a return shipping label and I can't open dispute. The reps there are better with more difficult issues. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. You dont need a special printer or self-adhesive labels when printing return shipping labels. As mentioned, you can ask eBay to step in on day 4. This eliminates address mistakes, optimizes the return process, and creates a good customer experience. I sent a message the seller for a return label, but there was no reply. You might want to first package the phone so that you can give them the weight and dimensions for the label. 03-14-2018 So I think the mechanics of return shipping will be a moot point. Now there is a message from the seller that they can't send a return shipping label. The seller is responsible for paying the return postage, this is their problem, not yours. I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). I bought a laptop keyboard that arrived today and it was defective. My questions: how long do I have to before my refund request is cancelled? The seller is still responsible for return shipping costs, so contact them to arrange return shipping. Tip Copyright 1995-2023 eBay Inc. All Rights Reserved. Welcome to the eBay Canada Community your community. ". It's just part of how the sausage is made. Those sellers from China will jerk you around and try stalling long enough that the MBG will expire and the case times out. The charger wouldn't be a big deal to me if the phone was not PIN locked. I did it with a 5 pound 60x6x6 box to the UK and I got a $70 price. I've received the damaged fishing rod from USand started the return process. I am quite surprised about the "The seller can't send a return shipping label" message. Since you're both in Canada the seller could go to PayPal.com/shipnow and set up a label from you to their location as a pdf and then send it to you through the case in a message or by email. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. And PP will charge a recalcitrant seller a $20 or so fee for refunding when they don't cooperate. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. Your buyer can then print the label and use it on their package. You can return your package using a label from Your Orders. Definitely let them know the seller wants the item sent to an address in England, if it was bought/shipped from China. Along with the return, eBay notified me saying that the seller cant send a return shipping label and to contact them to arrange return shipping since theyre still responsible for shipping cost. The last message from the seller: "wow did you know there are actually humans behind these sales? 2. Type a message to the buyer. and restocking fees from your refund. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. I started a return which the seller accepted but I got this message, (seller name)let us know that they can't buy a return shipping label for you to use for (item). If you're not able to resolve things with the seller, you can ask us to help. However, eBay is likely to force a full refund with no return required because your seller doesn't respond, nor send any funds for return shipping. Seal your box with plastic or nylon tape at least two inches wide. These reps are better trained and are not yet burned out. eBay will not be able to force the seller to refund the postage once you have mailed the item. zip code are eligible for Free Returns. How to Send a Prepaid Return Shipping Label | Easyship Blog I purchased a phone but it was locked by PIN once it's turned on. Actually sending a partial refund for the shipping label wouldn't have been an acceptable way to do that. 1996-2023, Amazon.com, Inc. or its affiliates, Using drop off services at locations that are convenient for you, Using Heavy-Bulky return options, handled by a specialty carrier team, Using Locker, Locker+, and Amazon Hub Counter locations for small packages, Using a scanned QR code at designated returns locations to make label-free and package-free What I absolutely don't want to do is pay for the return shipping with my own money and then just hope they refund me which I highly doubt they will. If youprefer, you can provide the buyer with another method of returning the item. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. If you choose to use your own carrier, we recommend using a tracked service. 05-25-2022 Or if you can use the same packaging, let them know so they can use the same dimensions. Return postage for buyers | eBay I didn't realize it was a US only thing. Wrap items separately and use cushioning material. Return Shipping Label, USPS Return Shipping Labels - Stamps.com 05-25-2022 I requested a return, and the seller agreed to this. You have 21 days from the date you opened the return to ask eBay to step in. 05-14-2021 12:24 PM. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. My problem now is that there is no option to get eBayinvolved. See our Partial refund guidelines for more details. Create Return Labels in Commerce Manager | Meta Business Help Center item return, "seller can't send a return shipping label", "THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" Tick the box that says I provided a return label with the original item. Just keep it in mind. For items that have a total cost of $750 or more, signature confirmation is required. If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees . In the message section of the return, write to the seller. The strangest thing happened on the phone today. Having a hassle-free return process not only impacts customer relations, but also the ability to easily and quickly process returns internally. Click on Send an eBay Shipping Label. returns, This isn't the information I was looking for. I bet you won't believe this, customer asks for a refund through Amazon for an item that is FBM obviously I have no say or input, the customer receives his return shipping label, and I am charged 3.25, Amazon then ask me to work with the customer, I duly email him discover the issue being a price increase and offer to refund him 5, he is made up with that offer and says he really wanted . These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. moment, Oh, Ship! Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Keep in mind, there are additional rules for. First things first you need to pack your items in a sturdy box. Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. This is twice the price of the fishing rod. I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). Confirm your return address on the label. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. I requested a refund, which was accepted, but got an email: "The seller can't send a return shipping label""Seller [] let us know that they can't buy a return shipping label for you to use for ASUS ZenFone 2 ZE551ML - 64GB - Silver (Unlocked) Smartphone.". Enter the package details. According to eBay's Money Back Guarantee this is your responsibility for a damaged item if you want it returned before you issue a refund. Sorry this information wasnt helpful. I finally got a refund from Customer Service. Welcome to the Buying board! There no other option in my city. You can print a shipping label with postage . Weigh yourself while holding the package, and then weigh yourself alone. I got quotes from 4 different carriers and the cheapest I have found is $23.50 via USPS. Ensure that the amount includes tracking, and on items that have a total cost of $750 or more, include signature confirmation. Now I'm supposed to send items back. eBay has no way of knowing if the seller sends the label because it does not have to be issued through eBay. 11:02 AM, "Are you sure you can't send it USPS Priority International? Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns.. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. On the 21st you might have the option to ask 'ebay to step in' but if I were you I would definitely call and explain that the seller did not provide a label. Tip ", So I asked the seller for a shipping label and he says "i cannot make a shipping label as it would not let me i'm not sure of your location since it didn't let me-- after i receive the items back i will certainly paypal u the extra money". The return shipping label feature is available for all domestic USPS mailclasses. Send the funds using the buyer's preferred method. Sellers are quickly finding out that they can chose the option of sending a label and then not doing it. 10:08 AM Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. Adding tracking details to your return helpsprotect against delays or issues in the refund process. an eBay return shipping label won't be available. A dialog will open as you type your search terms. Here you can discuss returns with other members. We haven't had any direct communication, just via ebay's automated messaging notifications. But that is not something you need to share with eBay or with the seller. If they don't send you a label do contact cs through FB it Twitter before the date that you are supposed to send the phone back. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. Go to USPS.com and select Calculate a Price - then pick the country, weight, value - and Large Package. I spoke with eBay support who promised that I'd receive a mailing label yesterday, but I have not received a label yet. Youll need to know the dimensions and weight of your box. When the buyer is returning the item to you, the cost of the label will be charged to youraccount once its scanned by the carrier. If there's still no resolution, I'll try those two links you sent. You are registered in the U.S. but say you are in Prague. How To Return a Package | UPS - United States Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. If you do have to go that far-- and the three days is actually a Good Thing since the idea is that the seller gets a chance to think it over and decide to cooperate-- let us know how it goes. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. Printed return shipping labels do not expire and can be mailed at any time. Unless that 2nd item was damaged or not as described you would be wrong to do so. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. The seller is correct that they can't issue a label for International shipping. Oh, Ship! If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you." . Thank you for the reply, much appreciated. Sunny Souls - Instagram Let the seller know how much it will be and if they do not send you the money, contact ebay customer service on Facebook. If the buyer paid, theyll need to contact the carrierinstead. Don't use duct tape. The shipping will cost me 300 usd (UPS) because the rod is 1.5 m long. How to complete a label-free, box-free return. If you choose to ship the item on your own, you'll pay the carrier when you ship I started a return which the seller accepted but I got this message. You may also print a return shipping label to mail it to your customer. Limit the Use of My Sensitive Personal Information, $5 in USPS postage to use in trial period, USPS rate discounts you cant get at the Post Office, Only $19.99 per month plus applicable taxes, if any, including the first month if you stay past the 4-week trial. What happens if the item is damaged while it's being returned? You can return items in the following ways: To see which options are available for your return, go to Your Orders.

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